Frequently Asked Questions
What makes your candles different from others?Our candles are crafted from 100% premium soy wax, a renewable resource that burns cleaner and longer than paraffin wax. Each candle is hand-poured with care, using high-quality fragrance oils and natural cotton wicks. We pride ourselves on creating a product that is eco-friendly, sustainable, and free from harmful chemicals.
How long do your candles burn?The burn time of our candles depends on the size and type. Typically, our candles last about 50 hours. We recommend trimming the wick to 1/4 inch before each use to ensure an even burn and prolong the life of your candle.
How should I care for my candles?Trim the wick to 1/4 inch before each use to prevent soot and ensure an even burn.
Allow the wax to melt all the way to the edge of the container during each burn to prevent tunneling.
Keep your candle away from drafts and flammable materials.
Store candles in a cool, dry place away from direct sunlight.
Can I return or exchange my candle?We want you to be completely satisfied with your purchase. If you encounter any issues with your candle, please contact us within 14 days of receiving your order. We will do our best to resolve the issue, which may include a return or exchange, depending on the situation.
Do you offer custom or personalized candles?Yes, we offer customization options for special occasions and personal preferences. Please contact us with your specific requirements, and we will be happy to see if we can accommodate.
How can I track my order?Once your order has been shipped, you will receive a confirmation email with a tracking number from Etsy. We ship most orders out in 1-2 business days. If you need an order by a certain date please feel free to contact us